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An unpleasant customer experience by ME.....
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On 6 Dec 2008
12.30 pm: reach Public Bank, Batu Pahat
12.31 pm: two cash deposit machine rosak/not working....
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On 7 Dec 2008
09.30 am: reach Public Bank, Batu Pahat
09.31 am: two cash deposit machine were working okay, and queue up for a while...
09.33 am: inserted account number, and insert my $$$ notes into machine...
09.34 am: Transaction cancelled by machine, and machine stopped working... no receipt... nothing..
09.35 am: knock the glass door, and ask someone look like manager/staff, who was sitting in the bank.
09.36 am: -conversation start-
My brother: we deposit $$, but transaction cancel, nothing happen
Malay Lady: okay, your $$ stuck in the machine (without looking at it), you just come back on next tuesday:
My brother: how do we prove we deposit $$ if we come back on next tuesday...
Malay Lady: machine got record machine got record.....
My brother: can you give us receipt or anything to prove...
Malay Lady: machine got record machine got record... just come back on next tuesday...
My brother: can we talk to your manager?
Malay Lady: wait...
09.39 am: -conversation start with Malay guy-
My brother: explain again....
Malay Guy: okay.. you just come back on next tuesday....
ME: how can we prove we deposit $$$? and I don't want to come back on next tuesday as i am staying at Singapore...
Malay Guy: no, you must come back on next Tuesday...
ME: It is not my fault, why I must take leave and clear this?
Malay Guy: okay, let me check.... go into office...
09.45 am: -conversation start with Malay guy-
Malay Guy: (gave me complaint letter), nah, please fill up, and (finally) don't to come to public bank on next tuesday...
Security opened glass door to pass me the pen...
09.50 am: -conversation start with Security-
ME: can i have the photocopy of this complaint letter to prove that I had deposit $$?
Security: okay. wait... (after 5 mins).. nah... take it.
ME: where is the stamp/signature/name/telephone to prove this photostat copy is valid?
Security: wait... walk into office...after 2 mins...
ME: got the stamp and signature... but where is the name and telephone number?
Security: wait.. walk into office...after 2 mins...
ME: (got name/stamp/telephone number/signature... but got extra 'check')... why now got extra 'check' in the photostat copy? Do i have to come back on next tuesday...
Security: (a bit pissed off, haha.. walk in and out for many times because the RIGHT jz hide in the office).... after 2 mins,
Security: yes, you have to come back on next tuesday....
ME: (WTF... just now said no... now yes..).. can we talk to the MALAY GUY?
Security: they are calculating the money and busy....
ME: what?...... we want to talk to HIM....
Security: walk into office.. after 1 min...
ME: what is the extra check.... and do we have to come back on next tuesday?
Malay Guy: bla bla bla... yes.. you have to come back on next tuesday...
ME: no.. just now you said no...
Malay Guy: okay.. no.. you don't need to come back on next tuesday...
ME: can we call this number in case $$ is not deposit into our account by 11 am on next tuesday?
Malay Guy: no no no.... yes....
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On 9 Dec 2008
10.30 am: I dialed the number that written on the photostat copy... and it is FAX number.... really WTF....
10.32 am: I called my brother... then my brother called my sis-in-law to ask for the public bank number..
10.40 am: I tried 4 times, and noone picked up the calls.... at last, got one Chinese Lady picked up and asnwer..
ME: explained to her on what happen.....
Chinese Lady: okay, transfered my call to another department...after 2 mins...
Malay Guy: okay.. may i help you?
ME: explained again to him on what happen....
Chinese Lady: transfered my call to another department...after 3 mins...
Malay Lady: okay... may i help you?
ME: explained again to him on what happen....
Malay Lady: transfered my call to another department...after 3 mins...
Malay Lady: okay.. may i help you?
ME: (WTF, how many i have to explain to solve one case?).... I told this MALAY LADY that i am waiting for so long... and explain so many times..... and then you know what...
Malay Lady: she just transfered my call to another department...after 3 mins...
RIGHT Malay Lady: okay.. may i help you?
ME: explained again to him on what happen....
RIGHT Malay Lady: okay.. we will deposit into your account after 11 am.... confirmed...
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jz wondering whether the 'judges' are *blind* or what..... please check how many award they got over here....
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What If I am really need that $$ urgently.... so how?
What if someone need my $$ to save his/her life... so how?
What If my $$ really lost... so how?
What if your stupid machine suddenly okay.. and let other ppl take $$.. so how?

Received Call from Public Bank on 10 December 2008, 6.15pm..... a Malay Lady said: I am so Sorry!.....
I can't expect anything, jz hope 'you' can improve yourself to best service award...